aqq9 Terms & Conditions

These Terms & Conditions ("Terms") form a legally binding agreement between the aqq9 platform ("Platform") and every person who uses its services ("User" or "you"). By visiting the aqq9 website, creating an account, or using any of our services, you are considered to have accepted these Terms unconditionally.

If you disagree with any part of these Terms, please stop using our platform. aqq9 reserves the right to amend these Terms at any time without prior notice. Amended Terms take effect from the moment they are published on the platform.

To create and use an account on aqq9, you must meet the following eligibility requirements:

• You must be at least 21 years of age.
• You must be a mentally competent individual who is legally capable of entering into a contract.
• Each person may hold only one account. Operating multiple accounts is strictly prohibited.
• You must not be located in a jurisdiction where online gaming is legally prohibited.
• All information provided at the time of registration must be complete, truthful, and accurate.

The registration process at aqq9 is simple and quick. Providing accurate personal information at the time of registration is mandatory.

3.1 Account Security

• Keep your login credentials (username and password) completely confidential. Sharing this information with third parties is prohibited.
• If you suspect any unauthorised access to your account, notify our support team immediately.
• aqq9 is not responsible for any loss resulting from misuse of an account, unless it is caused by our own negligence.

3.2 Account Verification

aqq9 may request identity verification at any time in the interest of security and fraud prevention. aqq9 reserves the right to temporarily suspend an account if the required documents are not provided.

3.3 Account Closure

You may request to close your account at any time by contacting us. Any pending withdrawals will be processed before the account is closed.

aqq9 supports the most popular mobile payment methods in Bangladesh. We use bKash, Nagad, and Rocket for safe and fast transactions.

• The minimum deposit amount is ৳300, via any supported method.
• The minimum withdrawal amount is ৳800.
• Withdrawals are generally processed within 15 minutes to 2 hours.
• Withdrawals must be sent to the same account used for the deposit. Transfers to third-party accounts are not permitted.
• aqq9 reserves the right to hold payments in cases of suspicious or fraudulent transactions.
• Rocket is the mobile wallet service of Dutch-Bangla Bank.

4.1 Currency & Conversion

All transactions on aqq9 are conducted in Bangladeshi Taka (BDT / ৳). Foreign currency transactions are not supported.

aqq9 offers various bonuses and promotional offers for new and existing members. Each bonus has its own terms, which should be read carefully before claiming.

5.1 Welcome Bonus

• A 200% bonus is available on the first deposit at aqq9, up to a maximum of ৳20,000.
• Example: Deposit ৳1,000 and receive a ৳2,000 bonus, giving you a total balance of ৳3,000.
• Large deposit example: Deposit ৳22,000 and receive the maximum bonus of ৳20,000, for a total of ৳42,000.
• Wagering requirement: The bonus amount must be wagered 25 times. For example, if you receive a ৳2,000 bonus, you must wager ৳50,000 before withdrawing.
• Wagering is calculated on the bonus amount only, not on the combined total of deposit plus bonus.
• Multiple welcome bonuses cannot be claimed by the same person, household, IP address, or device.

5.2 General Bonus Terms

• Bonuses cannot be converted to cash, but winnings from a bonus may be withdrawn after the wagering requirements are met.
• aqq9 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• In the event of a breach of bonus terms, the bonus and any associated winnings may be forfeited.

The aqq9 VIP program provides regular weekly cashback to active members. Advancement through VIP tiers depends on your regular activity and engagement with the platform.

• Bronze: Up to 0.4% weekly cashback — the start of your VIP journey.
• Silver: Up to 0.8% weekly cashback — for regularly active members.
• Gold: Up to 1.1% weekly cashback — for dedicated players.
• Platinum: Up to 1.5% weekly cashback — the highest benefit tier.

Cashback is credited automatically to eligible members' accounts each week. The cashback amount may have its own wagering requirements.

Any of the following activities are strictly prohibited on aqq9 and may result in account termination:

• Creating multiple accounts or using another person's account.
• Providing false or misleading information.
• Using software, bots, automation tools, or any other technical means to gain an unfair advantage.
• Abusing the bonus system or fraudulently claiming bonuses.
• Engaging in money laundering or any other illegal financial activity.
• Harassing, insulting, or disrupting the environment for other users on the platform.
• Using aqq9's intellectual property without permission.

aqq9 is firmly committed to ensuring fair play. All games available on our platform are developed by trusted providers and independently tested.

8.1 Game Result Integrity

Our platform features games from the world's leading game providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi. The outcome of every game is determined by a Random Number Generator (RNG), which is unbiased and independently verifiable.

8.2 Sports Betting

aqq9 offers betting on a range of sports including cricket, football, and kabaddi. Betting is available on popular tournaments such as BPL, T20 World Cup, and IPL. All bets are settled according to clear rules, and bets cannot be changed once the result has been announced.

aqq9 places the highest priority on responsible gaming. We believe gaming is a form of entertainment and should never have a negative impact on your personal or financial life.

• You may request to set deposit limits, betting limits, or a temporary break on your account.
• If you feel that gaming is causing problems in your life, please make use of the voluntary break option.
• aqq9 may take protective measures if suspicious behaviour is detected.
• For more details on responsible gaming, visit our Responsible Gaming page.

aqq9 takes the protection of your personal information very seriously. Our SSL encryption technology keeps all your data secure.

• Your personal information will be used only for the purpose of providing services.
• Your information will not be passed to third parties except where required by law.
• For more information, please visit our Privacy Policy page.

aqq9 endeavours to provide uninterrupted service as far as possible, however our liability is limited in the following circumstances:

• Loss caused by technical errors, server downtime, or issues arising from third-party services.
• Loss caused by your own negligence or breach of terms.
• Disruption caused by unforeseen events (Force Majeure) such as natural disasters, war, or government restrictions.
• Loss of any game session or bet due to internet disconnection.

In the event of any dispute or complaint, we are always in favour of a quick and fair resolution.

• First step: Notify us via our 24/7 live chat or by emailing [email protected].
• After receiving a complaint, our team will investigate as quickly as possible and notify you of the outcome.
• For account-related disputes, please include the relevant transaction records and dates.
• aqq9's decision will be considered final, however you may always request a reconsideration.

The aqq9 customer support team is available seven days a week, twenty-four hours a day, in accordance with Bangladesh Standard Time (BST, UTC+6).

• Live Chat: Direct connection, available 24/7.
• Email: [email protected]
• Support is provided in both Bengali and English.

aqq9 reserves the right to amend any part of these Terms at any time. Where significant changes are made, reasonable efforts will be made to notify registered users.

• Amended Terms take effect from the moment they are published on the platform.
• Continued use of the platform after any changes will be considered acceptance of the new Terms.
• If any provision of these Terms is found to be legally unenforceable, the remaining provisions will continue in full force.
• aqq9 reserves the right to immediately terminate any account in cases of dispute, abuse, or breach of terms.