Your Privacy Is Our Commitment

aqq9 is a trusted online gaming and sports betting platform operating for users in Bangladesh. We believe that ensuring the security of your personal information is a fundamental responsibility. This Privacy Policy ("Policy") provides a complete description of how your information is handled when you use aqq9 services.

This policy applies to the aqq9 website, mobile interface, and all associated digital services. By using the platform, you consent to the terms of this policy. If you do not agree with any term of this policy, you are advised to refrain from using our services.

2.1 Personally Identifiable Information

When you register with aqq9 or use our services, we may collect the following information:

• Full name and username
• Email address
• Date of birth (for age verification — you must be 21 years of age or older)
• Mobile number
• Residential address
• National ID card or passport number (for identity verification purposes)

2.2 Financial & Payment Information

The following information may be collected to process and manage transactions:

• bKash, Nagad, or Rocket mobile wallet number
• Transaction history and amounts
• Deposit and withdrawal records

Please note that we never collect your payment account password or PIN code. All financial information is stored in encrypted form.

2.3 Technical & Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Pages visited and duration of use
• Referral URL (where you came from before reaching our site)
• Cookie and session data

3.1 Service Operation & Improvement

Information collected by aqq9 is primarily used for the smooth operation of services:

• Account creation and management
• Transaction processing and ensuring the security of financial transactions
• Providing customer support (via 24/7 live chat and email)
• Resolving technical issues on the platform
• Improving service quality and developing new features

3.2 Identity & Age Verification

We use the information you provide to confirm that a user is at least 21 years of age and to verify identity. This is essential for responsible gaming and compliance with applicable regulations.

3.3 Communication & Notifications

Your email address or mobile number may be used for the following communications:

• Important notifications regarding account activity
• Transaction confirmation messages
• Security warnings and alerts
• Notifications of service updates and changes
• Promotional offers and bonus information, based on your consent

3.4 Fraud Prevention & Security

To ensure platform security, we analyze information that helps detect unusual activity, potential fraud, or unauthorized access. This is done to protect the interests of all users.

4.1 Sharing Information with Third Parties

aqq9 does not sell your personal information to third parties. However, information may be shared on a limited basis in the following cases as required for service operation:

• Payment processing partners (bKash, Nagad, Rocket) — solely to complete transactions
• Technology service providers who assist in operating the platform
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, etc.) — only the information necessary to ensure the gaming experience
• Competent authorities where legally required

4.2 Legal Requirements

We may be required to share your information with relevant authorities pursuant to a court order, government directive, or legal process. In such cases, we will make every effort to notify you as permitted by law.

4.3 Business Transfers

If aqq9 undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of those assets. In such cases, we will notify you in advance and the protection of your information will continue.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. The purposes for which cookies are used on the aqq9 platform are:

• Essential cookies: Maintaining login sessions and keeping core platform functionality active
• Functional cookies: Remembering your preferences and settings (such as language preference)
• Analytical cookies: Analyzing platform usage to improve services

5.2 Cookie Controls

You can block or delete cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform features to not function properly. Most modern browsers provide options for managing cookies.

6.1 Technical Safeguards

aqq9 uses industry-standard technology to protect your information:

• SSL/TLS encryption — all data transmissions are encrypted
• Encryption of stored data
• Regular security audits and testing
• Firewalls and access controls to prevent unauthorized access
• Data stored in secure data centers

6.2 Organizational Safeguards

In addition to technical safeguards, we ensure data protection at the organizational level:

• Limited access to personal information for only those staff who require it
• Confidentiality obligations for all relevant staff and partners
• Regular staff training and awareness programs
• A rapid response plan in the event of a data breach

6.3 Steps Taken in the Event of a Data Breach

If a data breach occurs that may affect your personal information, aqq9 will promptly take the necessary steps and notify you in a timely manner where applicable. Investigation and remediation measures will be taken, and steps will be implemented to prevent such incidents in the future.

7.1 Right of Access to Information

You have the following rights:

• Access: The right to know what information we hold about you
• Correction: The right to request correction of inaccurate or outdated information
• Deletion: The right to request deletion of your information in certain circumstances
• Processing restriction: The right to request that your information be used only for limited purposes
• Data portability: The right to receive a copy of your information
• Objection: The right to object to certain types of processing of your information

7.2 How to Exercise Your Rights

To exercise these rights, you can contact our support team. Send an email to [email protected] or submit your request through our 24/7 live chat. We will verify your request and take the necessary steps as quickly as possible.

7.3 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can click the "Unsubscribe" link at the bottom of any message or let our support team know. However, notifications related to account security and transactions will always be sent.

aqq9 retains your personal information only for as long as necessary to fulfill the original purpose for which it was collected, or for as long as legal obligations require.

• Active account data: until the account is closed
• Transaction records: for the period required by applicable legal obligations
• Cookie and session data: until the session ends or for the specified period
• Communication records: for a reasonable period after a support issue is resolved

Once the retention period ends, your information is securely deleted or anonymized so that it is no longer identifiable.

aqq9 services are intended solely for individuals aged 21 or older. We do not intentionally collect any personal information from minors.

If we become aware that a minor has registered on our platform, we will close that account and delete the associated information. If parents or guardians suspect that their child has registered on our platform, they can contact us at [email protected].

aqq9 may update this privacy policy from time to time to reflect changes in services, new technologies, or legal requirements. For important changes, we will notify you in the following ways:

• Displaying a notification on the platform
• A direct message to your registered email address
• Noting the update date on this page

If you continue using the platform after changes are made, you will be considered to have agreed to the updated policy. We recommend reviewing this policy regularly.